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Head of Customer Success

  • Product & Delivery

  • Watford, UK

  • £70,000 - £80,000

  • Permanent

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Recruiting this role:

Ellie Breckon

Ellie Breckon

⭐ Head of Customer Success | IoT | 💰 £80,000 + 10% bonus

Role: Head of IoT Customer Success

Location: Hertfordshire (3 days p/week onsite)

Salary: £80,000 + 10% bonus

Burns Sheehan are working with a Hertfordshire-based business that has a significant presence across the UK and mainland Europe, as they continue to grow and modernize. This business are a leading international IoT service provider supporting various industry sectors.

Having secured paramount projects that will lead the business for several years to come and having completed several acquisitions over the last few years, they are growing at a steady pace and are looking for a Head of IoT Customer Success to join the team.

Reporting into the Director of IoT, you will play a crucial role in shaping and leading their customer support teams and customer engagement strategy.

🚀You'll be responsible for...

📈Building, cultivating and managing a successful team of Sales Support Specialists, proficient in their product portfolio.

🫱🏼‍🫲🏼Supervise and offer strategic guidance to the Business Support team, responsible for vital operations including service provisioning, tariff management, revenue/cost validation, and analysis of commercial data.

📊Budgets & cost monitoring.

🌱What will help you to excel in this role...

↗️Proven experience in a similar role, and the ability to thrive in fast-paced environments.

↗️A commercial mindset with the capability to articulate to and present to senior stakeholders.

↗️Strong communication skills and a good work ethic!

↗️Experience of the IoT marketplace would be advantageous but not a dealbreaker.

If you're a Head of Customer Success looking for your next challenge, please click Apply to begin a conversation 📩

⭐ Head of Customer Success | IoT | 💰 £80,000 + 10% bonus

Burns Sheehan Ltd will consider applications based only on skills and ability and will not discriminate on any grounds.

Apply now

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