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2nd Line Support Engineer (Team Lead)

  • Platform Engineering & Infrastructure

  • London, UK

  • £35,000 - £39,000

  • Permanent

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Recruiting this role:

Jack Rogers

Jack Rogers

2nd Line Support Engineer (Team Lead) (FTSE) - Up to £39,000 + Bonuses

We are partnering with a world leading organisation within the Real Estate Consultancy / Property Management for the hire of a number of 2nd Line Support Engineers to provide a world class professional service for both internal and external clients.

This Fortune 500 Company are looking for someone with at least 2 to 3 years of desktop support experience, as well as excellent knowledge and mastery of Microsoft Office packages, such as Active Directory, Exchange, Office 365 etc. and the basic understanding of Networking processes. They are building out their FTS Function and are looking for someone with experience leading teams or looking to go into more Leadership / Management positions.

The ideal candidate will be expected to provide 2nd line support to offices in and around London, with office moves and troubleshooting hardware being key parts of the role. No day will be the same providing technical support on a regular basis allowing you to work with a variety of clients around the London Area.

You will have the chance to work within a young and enthusiastic team providing technical guidance and training to co-workers, with plenty of room for personal development.

The requirements for this role are as followed:

  • Experience working with Microsoft Office Packages: Active Directory, Exchange, Office 365 etc.
  • Supporting and Deploying on both Windows 7 and 10 Environments
  • Basic Networking understanding
  • Experience Leading teams / Mentor Experience - Happy and willing to manage people
  • Troubleshooting experience of both Hardware and Software Incidents
  • IOS / Android Mobile Device Management
  • Action Service Desk Communications - Significantly ITIL reporting
  • Excellent Communication and Social Skills

You will be working within the EMEA FTS IT team consists of 50 Engineers and a Team Leader who provide support to the whole EMEA Region who us the IT services for the first point of contact for IT support.

Think this is the role for you? Please feel free to apply and I look forward to hearing from you !!

** Because of the nature of this role they are looking for someone to come into the Office 5 days a week to deal with any problems that may arise **

Burns Sheehan Ltd will consider applications based only on skills and ability and will not discriminate on any grounds.

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